Service&Support

Our service

Your enquiry and feedback are very important for us. Customer-orientation and satisfaction is the core of our service. JK offers excellent pre-sales, mid-sales and after-sales service.

For pre-sales service, the service includes, but not limited to, information of our products, education, site plan, site visit, site evaluation, solution proposals, engineering, preliminary layout, simulation reports, installation instructions, operation instruction, price, prototype or sample surrender, quotations, price terms, corporate policy, etc.

For mid-sales, we provide the progress of order process, supervision of installation, commission, and operation, education, package info, shipment info etc.

For after-sales, we provide the instruction of warranty, replacement and repair, solutions to operation, trouble-shooting, maintenance recommendation, establish routine checking and cleaning, collect feedback of end-user for products and service, etc.